In December I was invited to participate on a panel of judges for presentations delivered during a university competition. The participants all did quite well. I’ll offer some observations that address some public speaking habits in general.
As this was
a masters level business program, the students skewed towards late twenties or
older. Some were very skilled presenters; however, it was clear many had little
experience. There is no substitute for experience.
I didn’t
notice any of the speakers rely on notes to any great extent, which is very
commendable. There were five teams of five to six people, and each team member delivered
a short speech as a contribution to presenting team results.
Purposeful
Movement Versus Purposeless Movement
I noticed
many of the speakers managing nervous energy unconsciously with near continuous
movement, dancing away. It is better to
move a little while not speaking, then plant the feet, and speak. Finish a component, move, plant the feet, and
speak. Constant moving is distracting for many audience members, and visibly
demonstrates nervousness.
Word
Choice and Use of Non-Words
Most
participants used a minimum of filler noises like ‘um’ and ‘ah’ but several
used a quantity that I found distracting. When someone’s speech is full of ums
and ahs, I need to work to filter them out to concentrate on the words and
sentences, to interpret the overall message. As a listener, you filter them out too, and
this is additional work for the listener. If you need to work too hard on
filtering, you will feel some mild fatigue as the speaker concludes. You might
even comment to a colleague that such a presentation was exhausting.
Few people
will entirely eliminate filler noises, but we can all work to be aware of our
usage and minimize them. We concentrate
hard on good word choices. Most of us can do a better job on concentrating on
filler noises and catching them before they escape.
Managing
Questions and Answers
In my
experience, when managing Q&A sessions with a team of varying experience,
it is best to have an experienced leader field the question, perhaps shape the
response, and invite another team member to expand on details when appropriate.
It was evident during these presentations that any member was enabled to answer
a question. That’s wonderful empowerment for the team members, but not ideal for
sharing and managing information.
At times,
those answering went far beyond the initial question, which in some situations,
might expose more information than is necessary. The students were eager to
jump in – they were being graded – however, in a public environment, a
respondent should simply answer the question clearly, usually addressing only
what was asked, and being cautious about elaborating, as this could lead to a
more penetrating discovery.
There were a
few occurrences during the team presentations where an elaboration to a question
queued me to ask a more penetrating follow-up question, although I didn’t. In respect for the students and our time
limits, neither the judging panelists nor I followed up on these elaborations.
In general, speakers should only answer the question asked. Be cautious when
elaborating and illustrating additional knowledge and details. I’ll mention my desire
to follow-up dealt mainly with exposure of team dynamics, which in my opinion
is the real value of these team exercises. It appeared some teams had some
challenges working together.
Time
Many of the
teams did a poor job of managing their time allotments. This is a cardinal sin in public
speaking. Don’t exceed your time limit
as it impacts the remainder of the program.
Summary
In summary
here are my observations;
1. Be aware of nervous energy and use
purposeful movement instead of purposeless movement
2. Be conscious of word choice, but even
more conscious of non-word choices, that is, filler noises like um and ah. Too
many and you’ll exhaust your audience, who will then be unfriendly towards your
proposal.
3. Field each question with professionalism and invite team members to elaborate only when appropriate
4. Answer the question
5. Avoid elaborating when it offers little
value and could expose more information than the team might like.
The summary items cover it all. Most important, though, are the items related to answering questions. We don't often think about this and usually don't have a large amount of time available, so over answering uses up time!
ReplyDeleteThank you. Agreed.
ReplyDeleteGreat observations overall!
ReplyDeleteThanks for your comment!
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